FAQ
Category
All Hound and Heaven products are backed with a 1 year warranty, a 30 day money
back guarantee and free shipping! We also offer a lifetime warranty for $50!
Refund rules apply.
The Hound and Heaven orders are fulfilled and then shipped to anywhere in the United States in an average 5-10 days.
Absolutely!
We take the well-being of your beloved companions very seriously. All Hound and Heaven products are meticulously crafted from premium hypoallergenic materials. Our commitment to safety means we avoid harsh chemicals and toxins that could potentially harm your pet.
Overall, we've tailored these products with a focus on providing a safe, stress-free experience for pets of all breeds and dispositions. You can rest easy knowing your pet is nestled in materials that are as safe as they are cozy.
Yes, indeed!
We understand that cleanliness is crucial when it comes to
your pet's accessories. That's why we've designed our products with
machine-washable parts for your convenience.
Out bags and seats feature removable cushion inserts and
covers, as well as he fur case in the winter version and the padded lining in
the summer version, all of which are safe to toss in the washer. For the best
results, we recommend using the cold water setting to preserve the integrity
and softness of the materials.
With the ability to clean every part of these
products in your home washing machine, you'll be able to maintain a hygienic
environment for your pet effortlessly, ensuring they're always traveling in
comfort and style. that can be easily detached and placed in your washing
machine. Set your machine to a gentle cycle with mild detergent and your pup's
seat will be fresh and ready for the next road trip in no time.
Absolutely.
Many pet parents are familiar with the stress and discomfort
their furry companions face during travel. Hound and Heaven has conscientiously
tailored its product line to cater to the needs of anxious pets, offering a
serene experience to help soothe your dogās nerves while on the move.
Expansive vehicle interiors can be daunting for pets, making
them feel exposed and restless. Hound and Heaven's travel accessories are
designed to provide a cozy, contained space that feels secure. The high wall
contours offer a protective boundary, giving pets a comfortable, settled
feeling by defining their own space within the car or while being carried,
which can greatly reduce their stress levels.
In addition, features such as security leashes are built
into our designs to ensure that pets stay in place, avoiding the restlessness
that can further stress them out. This kind of mild restraint is not only safe
but can give pets a sense of security, much like a comforting hug.
For our carriers, the integration of familiar and soothing
materials, such as our plush liners for the colder months and breathable
fabrics for warm weather, adds another layer of reassurance, keeping your pet
snug and reducing the anxiety associated with fluctuating temperatures.
It's recommended to introduce your pet to Hound and Heaven's
travel accessories in a familiar home setting first. This can create positive
associations, making the transition to travel use much smoother. With each
subsequent use, your pet's travel anxiety should lessen, reinforcing a calm and
enjoyable experience and fostering a happier travel companion.
In summary, Hound and Heaven's range not only
offers a stylish journey but also prioritizes your pet's comfort and emotional
well-being, reducing travel-associated anxiety and turning trips into pleasant
experiences for you and your best friend.
The correct size will ensure your petās comfort and safety during travel. Measure
your pet's length from nose to base of the tail, and shoulder height from top
of the shoulder to the ground. Refer to our specification, ensuring there's
enough room for your pet to stand up, turn around, and lie down comfortably. If
your pet falls between sizes, choose the larger option for extra space.
Don't Just Take Our Word For It!
Hear from your returning customers!
I feel empowered to bring Austin (my dog) with me everywhere as I navigate the city daily. Concerned for his safety in the car, now I can have him securely by my side. Additionally, It super-stylish , and it always matches any of my outfits. I do not remember such a satisfaction from my prior purchases for a long time.
As a new dog owner, I was overwhelmed by how many different products I thought I'd need for my puppy. Then I discovered the Copilot, and it's been a game-changer. Having a carrier that transforms into a secure seat means I'm never caught unprepared, whether we're visiting friends, running errands, or just spending time at the park. My puppy seems so much more comfortable and settled when he's in it, and I love that I can keep him close while still having my hands free when needed. It's honestly made those first few months so much easierāone product that truly grows with us and handles every situation we encounter.
Lizzy gets anxious, especially when we're out and about. I was searching for a car seat with a leash attachment to keep my baby secure while he's still so small and vulnerable. The Copilot is perfect because it's not just a car seatāit doubles as a practical, well-designed carrier bag. This versatility makes it ideal for every stage of his early development. It gives me such peace of mind knowing I can stay close and provide the protection my little one needs wherever we go.
The Copilotā¢ Guarantee
Every Copilotā¢ purchase comes with a free 1 year warranty, a 30 day money back guarantee, and even the option to purchase a lifetime warranty for only $50! We are extremely confident in the quality of our product. We are also extremely confident in its ability to take anxiety away from your furry friends.
